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Arabic text not reflecting in SubArea only in interaction ticket

Hi guys,

We are usin HPSM 9.4 version, 

Issue : In a new interaction ( SDXXXX) the SubArea items are not reflecting in Arabic texxt, Where as in the same interaction when we fill in the Area field it relects in both Arabic and English as configured.

But when we escalate the ticket to incident, Both SubArea field reflects in Arabic which is normal.

Kindly advise.

 

 

 

 

 

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Re: Arabic text not reflecting in SubArea only in interaction ticket

Hello,

I have faced this issue, There might be issue with space or junk character. Kindly check through DB.

 

Best Regards,
Tom
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Re: Arabic text not reflecting in SubArea only in interaction ticket

Could you please guide me with few troubleshooting steps.

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Re: Arabic text not reflecting in SubArea only in interaction ticket

you have any database admin, ask him to check the probsummary table.

Best Regards,
Tom
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Re: Arabic text not reflecting in SubArea only in interaction ticket

Checked the probsummary table and its up to date, Evn refreshed the global list.

Its reflecting in the English test , where it was supposed to be Arabic

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