Absent Member.
Absent Member.
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Assign IM or quote record to group

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How can in assign IM or quote record to workgroup and do that anyone member of this workgroup can modify the record?

 

If i assign record to workgroup nobody can modify the record. In the profiles i had give permission to update always?

 

So I don't where i can do that anyone can modify the record.

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Absent Member.
Absent Member.

thanks Vadim

 

I had resolved this.

 

I had changed request management and incident profiles in field update "always"

 

And with those changes everyone can to modified record.

View solution in original post

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4 Replies
Commodore
Commodore

Hello.

Whats is the version of SM?

do you have active multicompany in system information record??

 

If do you have 9.20 or 7.11 and do you use "folders"  then go to FolderRigths table and select you profile request or incident and

active check option update always and the check view.

 

Remember add the folder in profile request and incident.

if you operator dont have folder asociated then dont update ticket.

 

i hope help you.

 

Bye

Miguel

 

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Absent Member.
Absent Member.

thanks for your response Miguel.

I have SM 7.11.043 on windows 2008.

I don't have multicompany.

I try to give permission on incidents and request profiles and i had changed the option to update always, but this don't function.

 

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Fleet Admiral Fleet Admiral
Fleet Admiral

Hello,

Can you put a screen shot of the profile record of all tabs? Did you have selected anything else then update set to always and what is the name of the profile and user role which you are using (of course if it is OOB).

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Absent Member.
Absent Member.

thanks Vadim

 

I had resolved this.

 

I had changed request management and incident profiles in field update "always"

 

And with those changes everyone can to modified record.

View solution in original post

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