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Assigning a SLA to a service desk interaction, change, incident, or problem

Hi Experts,

I have created SLM agreement in ITMSA for a incident and I don't know how to test created SLA configuration. Please give steps  for doing same.

Thanks!

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Trusted Contributor.
Trusted Contributor.

Re: Assigning a SLA to a service desk interaction, change, incident, or problem

Hi,

Assuming that you only need to test.

Raise an incident  and see if your agreement gets triggered by checking the SLT tab and looking under process target tab.

Thanks

Sivu

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Re: Assigning a SLA to a service desk interaction, change, incident, or problem

Hi Sivu,

Can you please provide detailed steps from creating SLA to assigning it to incident and testing same.

Thanks

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Valued Contributor.
Valued Contributor.

Re: Assigning a SLA to a service desk interaction, change, i

Hi Machindra,

What all have you created, by 'created an agreement' do you mean along with the process targets?

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