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Attachment box don't display at webtier

Hi Experts,

 

I need your help with the next issue:

 

If i want to attach a file at Webtier, in the section of attachments only displays the "Add File" button, but don't displays the attachment box. If i log in to another instance, it works. I think it's not the browser.

 

The webtier server of the issue has apache tomcat 7.0.46 and java 7. I don't have idea what could be.

 

Regards.

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Re: Attachment box don't display at webtier

You don't list the SM version, but prior to the introduction of the enhanced attachments object with 9.33 (I think), what you describe is normal. The attachment object does not display in web tier  if no attachments are present, and only the add button is displayed.

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Re: Attachment box don't display at webtier

Hi John,

 

Yes, I'm using SM 9.33. I've migrated SM to another server, then, in the old server displays the box of attachments, but in the new server don't. 

 

 

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Re: Attachment box don't display at webtier

The first screen capture  shows the new, enhanced attachment object, the second is the older attachment object.

 

Confirm that both systems are at the same RTE, Application, and web tier release levels. It looks like they aren't.

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