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Absent Member.
Absent Member.
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Auditing in SM 9

Hi,

 Is it possible to audit/track who has viewed/accessed tickets in service manager?

 

Thanks

Dwight

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Auditing in SM 9

You could try something such as, On the master format control of the record, under calculations, put true in On Display and in the calculation do an rtecall that initializes and then adds a record in a custom table where you are keeping track of all this. You can run the operator() to get the operator's login name.

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