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Frequent Visitor..
Frequent Visitor..
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Auto Close of incidents

Hi ,

 

We have done HPSM and OML integration using scauto.

 

Currently ,Tickets are in "Open" status are getting auto close in HPSM  when alert gets acknowledged in OML, but we have a requirement like tickets of any status ( description not starts with "test" and assignment starts with "test1" should get auto close in HPSM if alerts get acknowledged in OML. Is this can be achived through eventreg or is there any other ways to achieve this?

 

Thank you in Advance

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Auto Close of incidents

Hello Suma,

hope you are doing fine today.

could you please share some screenshots to have a better view of this issue as you explained?

 

Carlos Villalobos R
Customer Support Engineer
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