Rodrigo_CB Super Contributor.
Super Contributor.
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AutoClose SD related to a IM FAILED HPSM 9.41

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Hi all,

 

HPSM 9.41

SO: Windows

I have this big problem:

First case: One Sd escalated to IM -> When I resolve the IM the SD status change. GREAT!

Second case: A lot of SD related to a IM and only one SD escalated from -> When I resolve the IM only the SD who is escalted from change the status to Resolved, the rest of all not. ERROR.

Any idea?

Thanks in advance.

 

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Rodrigo_CB Super Contributor.
Super Contributor.

Re: AutoClose SD related to a IM FAILED HPSM 9.41

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Hi,

 

At the end i created a script that change the status of all SD asociated to an IM al then close automaticly.

 

Regards.

 

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: AutoClose SD related to a IM FAILED HPSM 9.41

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I think must be trigger for IM where script must search all related SD and change status for all of them.

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Rodrigo_CB Super Contributor.
Super Contributor.

Re: AutoClose SD related to a IM FAILED HPSM 9.41

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Hi,

 

At the end i created a script that change the status of all SD asociated to an IM al then close automaticly.

 

Regards.

 

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: AutoClose SD related to a IM FAILED HPSM 9.41

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Have you considered that when triggers starts - the interaction may be locked by the user and therefore the status will not update ?

I'm glad you solved your problem, but it would be good to show the solution to other users (who may be the same problem which you have solved)

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