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Autoclose closure issue with SM-OMi intregration

Hi Team,

We have integration between OMi and SM. If there is any devices goes down automatically ticket is created on SM. Once the ticket created as P3, Our service desk change the prority to P4. The same will be reflected on OMI console. 

When the ticket closed as auto close the prority takes to intitate status which is P3. If the team does manual close the the prority remains as P4.

We are using SM 9.33 P3. Can anyone help on this issue.

Best Regards,
Tom
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Re: Autoclose closure issue with SM-OMi intregration

I am attaching the calling script which is used integration between SM and OMi

Best Regards,
Tom
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Re: Autoclose closure issue with SM-OMi intregration

I have opened case with HP, But still i didn't got resolved. If anyone faced similar issue, kindly let me know.

Best Regards,
Tom
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