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Banner to be displayed during Critical Incident ticket

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Hi Team,

We have requirement our managment want to see banner kind of display on IM.open.incident showing this ticket is Major incident.

Is marquee will help us on this request, Please share me the thoughts, How we can achieve this requirement.

Best Regards,
Tom
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Acclaimed Contributor.
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Re: Banner to be displayed during Critical Incident ticket

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[major.incident]=true

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Banner to be displayed during Critical Incident ticket

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You can achieve this on a format, by making a Label and then using a visible condition so that it only appears on a Critical Incident.

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Re: Banner to be displayed during Critical Incident ticket

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Any one worked with marquee? 

Best Regards,
Tom
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Acclaimed Contributor.
Acclaimed Contributor.

Re: Banner to be displayed during Critical Incident ticket

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can you give a screenshot ?

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Outstanding Contributor.. Outstanding Contributor..
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Re: Banner to be displayed during Critical Incident ticket

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I am working with the banner or marquees creation and I would like to configure a condition for the field. Can someone let me know if I can put this condition?

When the incident is in P1 or priority 1 I would like to see in the banner or marquees the ticket # or the priority number and the description or title.

Best Regards,
Tom
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Re: Banner to be displayed during Critical Incident ticket

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In the screen shot, Once team select major incident check box. The banner should appeared for "Major Incident Ticket".

Screenshot.PNG

Best Regards,
Tom
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Acclaimed Contributor.
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Re: Banner to be displayed during Critical Incident ticket

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So, you need go to FormDesigner and set visibility condition for marquee (MajorIncident=true)

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Re: Banner to be displayed during Critical Incident ticket

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I have used condition, But my requirement when I am clicking the major incident check box the marquee should appear.

Here is the condition which I am using on form design.

Capture.PNG

Best Regards,
Tom
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Acclaimed Contributor.
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Re: Banner to be displayed during Critical Incident ticket

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[major.incident]=true

 

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