datovid
New Member.
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Blank Profile in ess page

Dear Community,

Kindly assist me in this

When some of my operators login on their ess page,the profile becomes blank i.e their contact information does not populate automatically in the columns

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3 Replies
datovid
New Member.

Re: Blank Profile in ess page

please assist.Please

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Established Member.. Unlimited74
Established Member..

Re: Blank Profile in ess page

Have you checked the Format Control record for the "ess.SD.open" form?

There should be a couple of entries like this:

Add = true
Initial = true
Calculation = callback.contact in $file=nullsub(callback.contact in $file, contact.name in $file)

Add = true
Initial = true
Calculation = callback.contact in $file=nullsub(alternate.contact in $file, contact.name in $file)

Try that first of all.

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Valadares85
New Member.

Re: Blank Profile in ess page

Hi @datovid,

I advise you should not put only true value as conditions, try find a good condition because if you put only true, it will be measured every time the format control is called and It can be run in a wrong time.

You should try some thing like it:

display = null(callback.contact in $file)
calculation = callback.contact in $file=<field where there is the name> (alternate.contact in $file, contact.name in $file or others).

If I help you , please give me kudos.

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