Buttons interactions or order forms creation
It is possible that by creating an interaction in the service center is passed to the update form???
SD.open.interaction -> SD.update.interaction
We tried changing the actions of the buttons displayoption but we do not.
Any action you perform "OK", "Save" closes the form taking us to the inbox view.
In incidents when performing the "OK" option we display the forms.
IM.open.incident -> IM.template.update
I think it may be the 'Return to Blank Interaction' setting in the Service Desk Environment record (System Administration->Ongoing Maintenance->Environment Records->Service Desk Environment). By default this is selected. I haven't had time to test, but I think if you deselect it you may remain on you current Interaction after opening.
Hello, I have disabled the option that tells me but I still have the problem, when creating the record closes back to the previous tab.
I tried to modificarl the option in the displayoption of the save button:
blank.call in $ G.sm.global.environment = false
But does the same thing, is closed.
In the case of creating an incident from an interaction, option "create" to displayoption, this works correctly, but what we want is that certain users only believe and maintain interaction with open registration form.