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Visitor.
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CI Error - Invalid syntax for query. Failed parsing (incident.matching,query.im)

Hi guys,

SM Version: 9.40 (Process Designer)

Currently i'm getting a strange error when i'm trying to add a CI in the IM flow.


The generated error is:
Invalid syntax for query. Failed parsing (incident.matching,query.im)
(Affected CI matches "[name-of-a-random-ci]") and number ~="IMxxxxx[the-number-of-the-current-incident] (incident.matching, query.im)
Unrecoverable error in application: Rule.callWizard on panel call.process
Unrecoverable error in application: se.call.process on panel call.rad.1
Unrocoverable error in application: incident.mathcing on panel query.im

Adding attachment.

Additional notes: The error is observed only in the first phase of the IM flow (the standard IM flow - Logging, Categorization, Investigation, Recovery, Review, Closure) when I try to add a CI. The save and  everything is accepted and you can continue working with the ticket without any problems. Only the above error is thrown.

If I dont add a CI and save the ticket/change the status., everything is OK. And when I try to add a CI on the next step, again added without any errors.

Can someone guide where to look at, or what could cause this thing to pop-up?

BR,
FG

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5 Replies
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Super Contributor.
Super Contributor.

Re: CI Error - Invalid syntax for query. Failed parsing (incident.matching,query.im)

can u provide real message from message window (without any xxxxx)?
i don`t like  "[name-of-a-random-ci]" phrase

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Highlighted
Visitor.

Re: CI Error - Invalid syntax for query. Failed parsing (incident.matching,query.im)

@BAGAss,

I dont see any sence of this but sure.. Here is the "real message"

Invalid syntax for query. Failed parsing (incident.matching,query.im)
(Affected CI matches test123 ) and number ~="IM10045 (incident.matching, query.im)
Unrecoverable error in application: Rule.callWizard on panel call.process
Unrecoverable error in application: se.call.process on panel call.rad.1
Unrocoverable error in application: incident.mathcing on panel query.im

test123 is a CI

IM10045 is the ID of the ticket. 🙂

Is it more useful ? 🙂

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Visitor.

Re: CI Error - Invalid syntax for query. Failed parsing (incident.matching,query.im)

And btw there is a screenshot with the "real message" if the description is not clear enough.

BR,
FG

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Super Contributor.
Super Contributor.

Re: CI Error - Invalid syntax for query. Failed parsing (incident.matching,query.im)

i think affected CI in SM named logical.name

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Micro Focus Expert
Micro Focus Expert

Re: CI Error - Invalid syntax for query. Failed parsing (incident.matching,query.im)

Not sure if it's the real message, at least it's not the Out-of-Box query.

The right query is like:

On the form:

Primary Affected Service matches "Applications" or Affected CI matches "Adobe Reader"

in the backend:

(affected.item="Applications" or logical.name="Adobe Reader") and number~="IM19572""

The problem is caused by the query is not right. And you can check the query in imMatchQuery table. 

Ling-Yan

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