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CI selection based on location information

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Dear Team,

We're using SM9.41 P4. for troulble ticket mgmt. In the user interaction form, we would like to narrow CI list based on the  location informattion.

We're getting the location data in the interaction form from the User contact details. We would like to use that data in displaying CIs asscoaited with the location.

Any suggestion/help in this regard will duly appreciated.

Thanks,

Barada

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Re: CI selection based on location information

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Hi, Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests. Regards, HPE Software Support

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Re: CI selection based on location information

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Hello Baradas,

hope you are doing well.

could you please let me know how and where exactly would you like this information? i need  more details about it.

Carlos Villalobos R
Customer Support Engineer
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Re: CI selection based on location information

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Hi, Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests. Regards, HPE Software Support

View solution in original post

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