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CIT- SM web connector timing out

CIT- SM web connector timing out
I'm running into an issue where the Service Manager web service connector times out when trying to run a CIT scenario automatically.

Incidents not raised automatically based on outages.

Error: 
Cause = [org.apache.axis2.AxisFault: The host did not accept the connection within timeout of 30000 ms]

What could be the cause of this issue?

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Acclaimed Contributor.
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Re: CIT- SM web connector timing out

Hello Xholi

hope you are doing well.

actually there is not a clear reason on what is the cause of the issue, basically the system cannot connect. What you can do at the moment is try to test the "test connection" of the connector, It should tell us if the connection is ok or something is happening, maybe user and password for example.

If the connection is ok, please check the monitor files and you could attach them here.

Where the error message is display? in the log?

Carlos Villalobos R
Customer Support Engineer
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