CIT and Operator record assignment group
I am trying to fetch/assign assignment groups to the operator records based on AD groups.
We are creating operator and contact records based on AD using Connect IT.
Now, we got a requirement saying we have to also fetch assignment groups from AD.
So, Could you please help me in below points,
1) Is it possible to fetch assignment groups from AD?
2) Do you already have similar scenario, if possible can you share?
3) What fields are used for mapping?
Thanks in advance.