Super Contributor.
Super Contributor.

Calculate SLA in weekend day

Hello Community!

Our organization works on schedule 5 days a week. Saturday and Sunday are days off. One of Saturdays will be a working day. Tell me please how to make a working Saturday to calculate the SLA metrics?

Our System HP Service Manager 9.35 p5

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.