Call interaction category from menu directly
Please suggect how to achieve this,? below is the scenario-
I have created 3-4 Interaction Categories each having seperate workflows. Now I need to call directly Category3 (say Risk, Security) from menu.
I have cheked and tried to pass category variable in document.new applicaton but it show list of all active categories.
Please just how can I call Risk Category interaction directly from menu.
Re: Call interaction category from menu directly
You can set the category you want in the user secRole
secRole-->Service Desk-->Allowed Categories-->Category3.
Log out and logbackin and click Create New interaction