Abhijit K Acclaimed Contributor.
Acclaimed Contributor.

Call interaction category from menu directly

Hi All,

Please suggect how to achieve this,? below is the scenario-

I have created 3-4 Interaction Categories each having seperate workflows. Now I need to call directly Category3 (say Risk, Security) from menu.

I have cheked and tried to pass category variable in document.new applicaton but it show list of all active categories.

Please just how can I call Risk Category interaction directly from menu.


Abhijit K


1 Reply
Honored Contributor.. Blue_1 Honored Contributor..
Honored Contributor..

Re: Call interaction category from menu directly

You can set the category you want in the user secRole


secRole-->Service Desk-->Allowed Categories-->Category3.

Log out and logbackin and click Create New interaction

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