Can HP Service Manager create tickets via email
I hope that makes sense.
Are you trying to create an IM ticket.
I had successfully created IM ticket through email in the past using the email connector in Connect-it.
As mentioned earlier it is possible through CIT.
You need to use Email fetch connector in CIT on source side and SM as destination connector.
In SM side, look for pmo eventreg and eventmap.
I am also looking for the same requirement for my customer but for INTERACTIONS instead of INCIDENTS.
Can you explain me how to achieve this requirement briefly or how you achieved for INCIDENTS.Please provide information....
Thanks In Advance......
Yes, this is for incident management (helpdesk tickets).
I am not on the HP team here- how do they get (Assuming they don't have it) the Email Connector/ConnectIT? Is it purchased or is it simliar to Add Ins like Quality Center?
The same thing we want to configure in our enviornment. We want to generate IM Ticket in Our SM 9.40 if any email receives at SM. So for that please help us to configure it in our environemnt.
If possible please replay me on
Personal Info Erased . And also please share the exact configuration steps to get it done.
As an alternative solution, you may try the smart email introduced in 9.51.
The Smart Email solution provides the ability for users to interact with Service Manager through email messages. The supported features are as follows:
- Automatic record creation based on an inbound email
- Automatic reply with links to solutions suggested by virtual agent Sage
- Email-based approval for service catalog items
- Email-based commenting
For more information: