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Can I send an email to a group created by a Global List?

Dear folks,

I did a search in the forum and couldn't find a post that addressed this issue.  What I want to do is to send an email to a subset of an assigment group that is located in multiple countries.  I created a global list to group only those members of a particular assignment group (let's call it "Group1") who are located in the U.S.

I then one to send a notification for certain tickets to that subgroup.  I already tried using the Display Variable in the global list as the recipient, but that didn't work.  I know that the notification file is very peculiar regarding what values are saved in the "Recipient(s)" field, so I wasn't surprise that it didn't work.

I will appreciate your suggestions on how to implement this idea and let me know what other information can I offer in order for you to properly assist me.

 

Kind regards,

 

Ulises

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Re: Can I send an email to a group created by a Global List?

Notifications expect names of operators that it can resolve or direct e-mail addresses. It also must be provided as an SM-array.

What's the value of your recipients field in the notification? And if it's an variable, what are its contents?

 

 

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Re: Can I send an email to a group created by a Global List?

I was using the Global list name in the recipient field, but after extensive testing I realized that couldn't be done.  I think I'm going to have to find another alternative to do what I'm trying to do (send a notification to part of an assignment group, not to all of its members).

Thanks for replying.

Regards,

 

Ulises

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