Super Contributor.. Peeves02 Super Contributor..
Super Contributor..
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Can SNMP Traps be sent directly to Service Manager 9

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Hi,

Does anyone know if SNMP traps can be sent directly to HP Service Manager?  Or do we need to use a product to handle the SNMP traps like Sitescope or HP Openview.  And then those products will be the one to integrate with HP Service Manager to raise the incidents.

Would appreciate any thoughts/ideas on this.

Thanks and regards.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Can SNMP Traps be sent directly to Service Manager 9

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No, HPSM cannot handle SNMP traps directly. What u can do is develop a simple trap handler in any language that only translates it into SOAP/REST requests to HPSM.

But honestly, I don't think that create Incidents based on SNMP traps is a good idea... 

Regards,
Breno Abreu

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Micro Focus Expert
Micro Focus Expert

Re: Can SNMP Traps be sent directly to Service Manager 9

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Hello Peeves2,
Hope you are doing well.

Thanks for your question.

Upon investigation on Help Server, I only get a result in an example.
Check this link to get further information.

I also searched in more of our knowledgebases, and what I got is a ticket from Support team that states this requires a high customization level even for Support team.

In that case, I will encourage you to reach R&D team and work with them on this. If you accept this solution, go to this Forum and open a thread.

Hope this helps.

BR!

 

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Can SNMP Traps be sent directly to Service Manager 9

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No, HPSM cannot handle SNMP traps directly. What u can do is develop a simple trap handler in any language that only translates it into SOAP/REST requests to HPSM.

But honestly, I don't think that create Incidents based on SNMP traps is a good idea... 

Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!
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Super Contributor.. Peeves02 Super Contributor..
Super Contributor..

Re: Can SNMP Traps be sent directly to Service Manager 9

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Thanks for the ideas guys, much appreciated.

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