Super Contributor.. Super Contributor..
Super Contributor..

Can a triggers be called on closing ticket

Trigger Type : "6 - After Delete" works for deletion of record.

How about the triggers on closing the record?  Is there any way to call triggers on close action

1 Reply
Micro Focus Expert
Micro Focus Expert

Re: Can a triggers be called on closing ticket

You can add condition in "4 - After Update" trigger like "if record.status=“closed" and oldrecord.status<>"closed", do sth" to simulate the after-close trigger.

However, it's not a recommended solution in HPE SM 9.41, as the object level ruleset is degined to replace the triggers. With Process Designer, you can add your business logic in specific phase change/rule set, further more you can also add business logic in object level rule set. 



The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.