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Micro Focus Expert
Micro Focus Expert
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Capture User Options (svc.options) value from Service catalog to request forms

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Hi Experts,

 

We are having HP Service Manager 9.40.

 

We are using Service catalog in order to generate requests in our enviornemnets. Requests generated requires huge data to be collected from end user so that team can work on the information provided.

 

We are collecting the information in the form svcCat.request.info where user options are present.

 

Now we need to copy the values from these user options to request form fields, & afterwards for reporting purpose.

 

I belive these are XMl fields, kindly suggest how can the values from these xml fields can be extracted & further be used in request form fields.

 

Kindly suggest
Neo

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Outstanding Contributor.
Outstanding Contributor.

Re: Capture User Options (svc.options) value from Service catalog to request forms

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We are on 9.30, but we grab User Selection info from the user's SRC request by coding on the expressions tab on a Connector. We use code such as the following to fill in a fulfillment request ticket (Change in our case):

 

pc.quantity in $L.file=nullsub(jscall("xmlFill.getValue", svc.options in $L.file, "computerQuantity"), 0)

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Capture User Options (svc.options) value from Service catalog to request forms

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Hello Neo.

 

hope you are doing great.

 

For sure this is something that needs to be tested, to provide you a better service please proceed to open a new SM ticket support.

Carlos Villalobos R
Customer Support Engineer
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Micro Focus Expert
Micro Focus Expert

Re: Capture User Options (svc.options) value from Service catalog to request forms

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Hi Carlos,

 

Many Thanks for the rsponse.

 

I opened a case earlier but recived a response that ii sout of support scope, since it inloves tailoring, thats why I posted the question here

 

Any idea, how it can be accomplished.

 

Thanks

 

Neo

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Capture User Options (svc.options) value from Service catalog to request forms

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Hello Neo.

 

Hope you are doing fine.

 

Is the case closed? you would need to contact PSO in order to study this customization. I think that what you could do is that the engineer already has the ticket proceed to add resources, then this will be studied and for sure an ER will be necessary to open. But first you need the approve that it counts like ER.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
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Micro Focus Expert
Micro Focus Expert

Re: Capture User Options (svc.options) value from Service catalog to request forms

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Hi all,

 

Any suggestions & ideas

 

Thanks

Neo

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Outstanding Contributor.
Outstanding Contributor.

Re: Capture User Options (svc.options) value from Service catalog to request forms

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We are on 9.30, but we grab User Selection info from the user's SRC request by coding on the expressions tab on a Connector. We use code such as the following to fill in a fulfillment request ticket (Change in our case):

 

pc.quantity in $L.file=nullsub(jscall("xmlFill.getValue", svc.options in $L.file, "computerQuantity"), 0)

 

View solution in original post

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Micro Focus Expert
Micro Focus Expert

Re: Capture User Options (svc.options) value from Service catalog to request forms

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Hi Larry,

 

Manny Thanks for the solution provided.

 

It worked !!

 

thanks

Neo

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