Bassel Desoky Contributor.
Contributor.
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Capture the Catalog Item Parent Categories in Interaction

Hello,
We want to define SLAs for interaction based on the catregory of the catalog item not the item itself.

For example

we have Email category and below this category we have Create Email, Edit Email Information, Expand Mail Box

We want to do the SLA based on the Email category not the items underneath. so how do we capture this category name

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2 Replies
Micro Focus Expert
Micro Focus Expert

Re: Capture the Catalog Item Parent Categories in Interaction

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Bassel Desoky Contributor.
Contributor.

Re: Capture the Catalog Item Parent Categories in Interaction

Unfortunately the category name must to be captured as the SLT and other logic will be applied on the category level not the item level
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