Absent Member.. HaythamFekry Absent Member..
Absent Member..
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Catalog item description is not available on the interaction record

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Dears ,

Interactions raised through the catalog with connector "open a request" do not contain the catalog item description as a field in the database , I only cna get it through SQL query which joins between 2 tables. Is there any way to get this information through Service Manager without need to go to SQL queries.

 

Best Regards,

Haytham

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Established Member.. MickeyMi
Established Member..

Re: Catalog item description is not available on the interaction record

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I am thinking you are talking about service catalog connector. when you create the intearciton, you want to get the service catalog item informationg during the connector fufillment.

If yes, i think you can update the expression in your connector.

like this: 

*** in $L.file=item.description in $L.item

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Carlos_V_SM Acclaimed Contributor.
Acclaimed Contributor.

Re: Catalog item description is not available on the interaction record

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Hello Haytham

hope you are doing fine.

 

My apologize, could you please send me screenshots due exactly which description is? I have not clear the issue.

 

Carlos Villalobos R
Customer Support Engineer
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Established Member.. MickeyMi
Established Member..

Re: Catalog item description is not available on the interaction record

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I am thinking you are talking about service catalog connector. when you create the intearciton, you want to get the service catalog item informationg during the connector fufillment.

If yes, i think you can update the expression in your connector.

like this: 

*** in $L.file=item.description in $L.item

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