Category qbe list on Interaction creation on PD system SM v9.41 p4
Hello SM experts,
I have a quick question regarding the interaction module within SM . I am using SM v9.41 p4 codeless
We have a list of categories on Interaction module . Out of which 1 of the category is only used by Service Desk, rest are using by HR and other teams (which is basically setup on data security )
When IT Service Desk team is creating an interaction, the SD category is set to 'Service Desk' . This is default set on the Script Library by using the below condition
if (vars.$lo_dept == "ServiceDesk") return "Service Desk";
When SD team clicks on 'Save & New', it brings out all the list of 'active' category values from 'sdCategory' . When i did the trace this is done thru RAD application 'document.new' and I am unable to modify this behavior.
Below are the screenshots.
Please help if this requirement is possible.
Re: Category qbe list on Interaction creation on PD system SM v9.41 p4
Check what process is being called, on 9.6 is (sd.savenew) and clone/customize it .
Basically what you need to do is intialize an incident file set the category and pass it to the rad document.new as parameter.
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