Highlighted
Honored Contributor.. Honored Contributor..
Honored Contributor..
378 views

Change Ticket Mass Approve not working

The MAss Approve button is not working. I login as sysadmin and click Mass Approve, nothing seems to happen, a message is displayed

 

"No group is pending your approval."

 

How can i fix this issue. We are using 9.41 codeless

0 Likes
2 Replies
Highlighted
Established Member..
Established Member..

Re: Change Ticket Mass Approve not working

I think you'd need to be part of whatever approval group you have set-up to approve your change requests (although, I think you'd need to be part of that group before the change reaches the approval stage).

If there aren't that many, you might be better off going to the approval table, identify the changes you want to approve, then using the 'override' function to approve the records individually.  Faling that, perhaps you could use a 'complex mass update' to set the approval record status to "approved".

Highlighted
Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Change Ticket Mass Approve not working

This used to work before. We just upgraded to 9.41 from 9.3 and this feature stopped working. When change is in approval the ApprovalDef  "CAB Approval" is pending. The Group/Operator for this approval is few people not a group.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.