Trusted Contributor.
Trusted Contributor.

Change approval status is not reflecting as approved

Hi Experts,

We have connect-IT scenario has been enabled in our 9.60 Codeless environment to approve the changes via email.

If the last pending approver is approving the change via email, change is getting approved in approval table and approval status is also changing to approved, but same status is not reflecting in change ID cm3r.

Have written a trigger on approval table to change in cm3r on approval update, but still no luck.

we are using SM960 Codeless and connect-IT 9.8x

Not sure if need to define anything in the approval phase of work flow.

For approval scenario we are using event mapping not web services.

Please advise.





1 Reply
Knowledge Partner
Knowledge Partner

Re: Change approval status is not reflecting as approved

Are you using the approval action on the change or approval table? Should be on change same action you use on the gui.

For my curiosity, why you are not using WS?

Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.