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Change lines per page on Status display

I know this request is complete subjective, but I was wondering whether there is a way to change the “Items per Page” field on the “Status” screen from the default of 20 to 60.

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Re: Change lines per page on Status display

Hello Larry

hope you are doing fine.

 

According to your case description I found a known issue about it, as you mentioned the default is 20 BUT if you set it greater than 20, for example 40 or 60, when you go and click on refresh button it will display 20 again. This is the normal behaviour of the system and it was already reported.

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM00232469

Hope it helps.

Carlos Villalobos R
Customer Support Engineer
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Re: Change lines per page on Status display

Hi Carlos,

Thanks for looking this up, but unfortunately it doesn't seem to apply to our version of Service Manager.

We are Using an upgraded version of SM 9.41 P1 Codeless and the issue occurs. Note, we upgraded from SM 9.30 P3.

Should I open a trouble ticket on this?

-Larry-

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Re: Change lines per page on Status display

Hello Larry.

yes it is correct, I forgot to ask you your current version, it only works from 9.32 to 9.35.

Please proceed to open a ticket support as Enhancement Request type for 9.41.

Carlos Villalobos R
Customer Support Engineer
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