Change request getting stuck.
Looking for help on an issue.
There is a request type that has 12 phases (let's say phase1, phase2, ........, phase 12). Each phase has some task associated to it. For a particular category and subcategory it is ideally supposed to go through phase1, phase2, phase3 and phase4 and then get closed. But instead of it is jumping to phase10 from phase4 and then getting closed.
Actually this request is a child request, which once raised and closed successfully should automatically close the parent request. As it is not closing properly, therefore causing the parent request to get stuck.
Re: Change request getting stuck.
Could you elaborate more of your system: is it with Process Designer or classic version? Which SM version you use? Is the child request closed manually? Do you see any error messages in sm.log around the time "master" ticket gets closed?
Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish