Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE
Honored Contributor.. ulto1 Honored Contributor..
Honored Contributor..

Close Interaction button behavior

Hi Experts,

SM 9.52
When I click on Close Interaction, the interaction closes & becomes "read-only" but the ticket will remian displayed & then I have to click on cancel/back in order to remove it.

Can someone tell me how to make it disappear when I click on Close Interaction? I mean it should close it & not see it (like the Save & Exit button).


2 Replies
Luis_G_SM Super Contributor.
Super Contributor.

Re: Close Interaction button behavior


Thanks for contacting us.

for this, if you are using work flows and rulesets for you interaction module, at least OOB, you will have to update the wizard that comes up asking for the closure details.

if not, you will have to look for your display screen and option to see the actions that they take.

Hope this helps.


If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
Aleks Nauta Trusted Contributor.
Trusted Contributor.

Re: Close Interaction button behavior

Hi ulto1,

Look at this topic https://community.softwaregrp.com/t5/Service-Manager-Service-Center/SM-9-34-PD-gt-exit-when-done-for-Manual-Transitions/m-p/999662 Think it has solution for your Incident Workflow with the JS expression "vars.$L_exit_when_done = true;"   "On Enter" ruleset in "Closure" phase.

Hope this helps.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.