Close interaction when catalog approval is denied [ New ]
When an service catalog item approval is denied ,it returns a status as denied on interaction form or ticekt. But Status of Interaction ticket is in Open-Idle only. I would want to know how to change the interaction ticekt status if approval status is denied.
I tried writing through Fc but it is not working.
One more point is,I tried to find out the input (Ctrl+H) of that approval status in interaction ticket, it is showing as $L.aplItem.status (qbe format) but I am not sure whether it is right or not.
request you to help me on this.
Re: Close interaction when catalog approval is denied [ New ]
What is the Approval type in your approvalDef ?
Try setting to All must approve - Immediate Denial