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Closing tasks should notify the assignee of the parent ticket

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Hi Experts,

 

When closing change tasks the corresponding assignee of the related CR should be notified through email , please suggest.

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Knowledge Partner
Knowledge Partner

Re: Closing tasks should notify the assignee of the parent ticket

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Hi Madhu84,

There are many ways to achieve that by tailor and its easier then it may look.

The easiest and cleaner that came to my mind now is to create a js function to return the assignee of the change and call these function via jscall in the Recipents of the Notification. It will work in a system with or without PD.

Wish you luck!

Regards,

Breno Abreu

Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!

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Frequent Contributor.
Frequent Contributor.

Re: Closing tasks should notify the assignee of the parent ticket

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Greetings.

I found the following QCCR: QCCRR1E94251, where a customer was having issues with this feature, it is very old regarding the versions but it was deferred. After checking the new versions it seems that this feature hasn't been reported. My suggestion is to open a case in order to contact to the R&D team so that way the can evaluate this feature, and you can reffer this QCCR.

Regards,

Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise

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Knowledge Partner
Knowledge Partner

Re: Closing tasks should notify the assignee of the parent ticket

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Hi Madhu84,

There are many ways to achieve that by tailor and its easier then it may look.

The easiest and cleaner that came to my mind now is to create a js function to return the assignee of the change and call these function via jscall in the Recipents of the Notification. It will work in a system with or without PD.

Wish you luck!

Regards,

Breno Abreu

Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!

View solution in original post

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