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Configuring EMAIL Notification

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Hi ,

 

How can we create Email notification in SM . We want to send customized Email Noticfication .

 

Need detail step for configuring the same. Is there any document for the same ?

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Absent Member.

Hi Singh_Sanje,

 

To add a notification definition record:

  1. Click Tailoring > Notifications > Notifications.
  2. Type or select the following information.

    Field Description
    NameType the name of the notification record.
    ConditionType true to enable the notification in all conditions. Type an expression that is true or false to specify a condition when Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.
    Message tabUse this tab to define the message type, delivery method, and conditions under which Service Manager should send the notification.
    Msg ClassType the message class for the notification. This value must match a message class definition in the message record.
    Msg NoType the message number for the notification. This value must match a message number definition in the message record.
    ArgumentsType any RAD expressions to display information from the record or event that triggered the notification. Service Manager displays this information in the text of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:
    {argument1,argument2,argument3}
    Note: Arguments typically take the following form:

    <field name> in $L.file

    where <field name> is the name of a field in the record that triggered the notification.
    ConditionType true to enable the notification in all conditions. Type an expression that can be true or false to define a condition when Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.
    FormatType the format control record used to display the triggering record as part of the notification.
    Notify MethodType or select the delivery method used to send the notification. This value must match a delivery method defined in the msgtype table.
    RecipientsType one of the following to identify to whom Service Manager should send the notification:

    A contact name
    An operator name
    A RAD expression that gathers a contact or operator name from some field in the triggering record
    Group FileType the name of the group receiving the notification. You can specify the On Call group to send the notification to operators who meet the On Call criteria.
    Group AreaType the name of the group area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

    ocmgroups
       -All
       -Line Items
       -Orders
       -Quotes

    cm3groups
       -All
       -Changes
       -Tasks
    SubgroupType the name of the subgroup area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

    All
    Approvers
    Members
    Email/Mail Subject Line tabUse this tab to type any custom information appears in e-mail notifications.
    Msg ClassType the message class for the subject of the notification. This value must match a message class definition in the message record.
    Msg NoType the message number to use as the subject of the notification. This value must match a message number definition in the message record.
    ArgumentsType any RAD expressions used to display information from the record or event that triggered the notification. Service Manager displays this information in the subject of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:
    {argument1,argument2,argument3}
    Note: Arguments typically take the following form:

    <field name> in $L.file

    where <field name> is the name of a field in the record that triggered the notification.
  3. Click Add.

 

Best regards,

Andrés Valverde Jiménez

HP Software Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

Also, please assign a Kudo to the post if you find it is helpful

 

 

View solution in original post

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Highlighted
Absent Member.
Absent Member.

Hi Singh_Sanje,

 

To add a notification definition record:

  1. Click Tailoring > Notifications > Notifications.
  2. Type or select the following information.

    Field Description
    NameType the name of the notification record.
    ConditionType true to enable the notification in all conditions. Type an expression that is true or false to specify a condition when Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.
    Message tabUse this tab to define the message type, delivery method, and conditions under which Service Manager should send the notification.
    Msg ClassType the message class for the notification. This value must match a message class definition in the message record.
    Msg NoType the message number for the notification. This value must match a message number definition in the message record.
    ArgumentsType any RAD expressions to display information from the record or event that triggered the notification. Service Manager displays this information in the text of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:
    {argument1,argument2,argument3}
    Note: Arguments typically take the following form:

    <field name> in $L.file

    where <field name> is the name of a field in the record that triggered the notification.
    ConditionType true to enable the notification in all conditions. Type an expression that can be true or false to define a condition when Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.
    FormatType the format control record used to display the triggering record as part of the notification.
    Notify MethodType or select the delivery method used to send the notification. This value must match a delivery method defined in the msgtype table.
    RecipientsType one of the following to identify to whom Service Manager should send the notification:

    A contact name
    An operator name
    A RAD expression that gathers a contact or operator name from some field in the triggering record
    Group FileType the name of the group receiving the notification. You can specify the On Call group to send the notification to operators who meet the On Call criteria.
    Group AreaType the name of the group area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

    ocmgroups
       -All
       -Line Items
       -Orders
       -Quotes

    cm3groups
       -All
       -Changes
       -Tasks
    SubgroupType the name of the subgroup area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

    All
    Approvers
    Members
    Email/Mail Subject Line tabUse this tab to type any custom information appears in e-mail notifications.
    Msg ClassType the message class for the subject of the notification. This value must match a message class definition in the message record.
    Msg NoType the message number to use as the subject of the notification. This value must match a message number definition in the message record.
    ArgumentsType any RAD expressions used to display information from the record or event that triggered the notification. Service Manager displays this information in the subject of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:
    {argument1,argument2,argument3}
    Note: Arguments typically take the following form:

    <field name> in $L.file

    where <field name> is the name of a field in the record that triggered the notification.
  3. Click Add.

 

Best regards,

Andrés Valverde Jiménez

HP Software Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

Also, please assign a Kudo to the post if you find it is helpful

 

 

View solution in original post

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