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Connect IT 7 and outlook 2013 integration

hello, 

am trying to fetch emails from outlook 2013 64bit to open ticktes in HPSM , 

i tried the  extended Mapi protocol but i keep getting the following error

Messaging error (Extended MAPI): Error code -2147467259

am also getting the same error with MAPI .

Any Help please

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Valued Contributor.

Re: Connect IT 7 and outlook 2013 integration

can anyone describe how to create the \mailbox\inbox folder please??

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