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dfilipovic2 Outstanding Contributor.
Outstanding Contributor.
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Connect IT to send HTML message with fields from Service Manager

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Hello experts,
I am interested if there is a way to write HTML code in a connector of Connect IT v9.40?
What I did:
1. Exposed table in which I will store data that needs to be sent
2. Connected CIT to this table
3. I am already sending notification from CIT like this:

dim tekst as string
dim address, vrijeme as string
dim position,positionT as long
dim count as integer
dim to_mail,to_vrijeme as string
dim x as string

dim address1 as string
dim position1 as long
dim count1 as integer
dim to_mail1 as string
to_mail1=replace(['affected.services'],chr(13) & chr(10),";")
count1 = 0
address1 = to_mail1
position1 = instr(0, address1, chr(59), 0)
do while len(address1) <> 0
 
address1 = RightPartFromLeft(address1,chr(59),0)
count1 = count1 + 1
position1 = instr(0, address1, chr(59), 0)
loop
count1=count1 + 1
x=chr(13)
tekst="<html>"
tekst=tekst + "<div class="+x+"WordSection1"+x+"><p class="+x+"MsoNormal"+x+">&nbsp;</p> "
 
I wanted to know if there is a way to send notification in HTML form with fields mapped from an exposed table of service manager?
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dfilipovic2 Outstanding Contributor.
Outstanding Contributor.

Re: Connect IT to send HTML message with fields from Service Manager

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Hello @Nick_Karpushkin ,

I have done that because it's simpler than CIT configuration.
I have created htmltemplate then used functions getMailBody and getMailSubject and stored them in custom table which I use for this process.

Best regards,
Dino

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3 Replies
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Connect IT to send HTML message with fields from Service Manager

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Hello, 

I was searching and this document  provides steps to create a scenario to send out emails from SM to an email account in the form of HTML.

https://softwaresupport.softwaregrp.com/doc/KM00618597

Hope this help.

 

Nick_Karpushkin Respected Contributor.
Respected Contributor.

Re: Connect IT to send HTML message with fields from Service Manager

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What version of SM do you have?

I think it would be easier to use htmltemplates inside SM if they are available in you version.

dfilipovic2 Outstanding Contributor.
Outstanding Contributor.

Re: Connect IT to send HTML message with fields from Service Manager

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Hello @Nick_Karpushkin ,

I have done that because it's simpler than CIT configuration.
I have created htmltemplate then used functions getMailBody and getMailSubject and stored them in custom table which I use for this process.

Best regards,
Dino

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