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Connection Test Connect-IT 9.30 with Service Manager 9.40 fails

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Hi expert;

 

 

2012/12/06 16:12:6.731 1 4 Loading was successful.
2012/12/06 16:12:6.731 0 4 Opening scenario...
2012/12/06 16:12:6.731 0 4 Opening connector 'ServiceCenter/Service Manager (localhost.13080)'...
2012/12/06 16:12:6.949 0 4 Opening connector 'E-Mail (sending) (Internet: SMTP: x.x.x.x)'...
2012/12/06 16:12:7.168 0 4 Opening connector 'Mapping (Basic engine)'...
2012/12/06 16:12:7.168 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.30 en\\config\\shared\\default.cfg'...
2012/12/06 16:12:7.168 0 4 Checking coherency of connector document types...
2012/12/06 16:12:7.184 1 4 The 'Mapping (Basic engine)' connector has been opened.
2012/12/06 16:12:7.387 0 4 Opening connector 'Mapping1 (Basic engine)'...
2012/12/06 16:12:7.387 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.30 en\\config\\shared\\default.cfg'...
2012/12/06 16:12:7.387 0 4 Checking coherency of connector document types...
2012/12/06 16:12:7.387 1 4 The 'Mapping1 (Basic engine)' connector has been opened.
2012/12/06 16:12:7.590 1 4 Connecting to ServiceCenter server 'localhost.13080'...
2012/12/06 16:12:7.590 2 4 http://localhost:13080/SM/ui
2012/12/06 16:12:7.590 1 4 Connecting to mail server 'localhost'...
2012/12/06 16:12:7.590 2 4 Successfully connected to the server.
2012/12/06 16:12:7.590 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.30 en\\config\\shared\\default.cfg'...
2012/12/06 16:12:7.590 0 4 Checking coherency of connector document types...
2012/12/06 16:12:7.606 1 4 The 'E-Mail (sending) (Internet: SMTP: xx.xx.x.x)' connector has been opened.
2012/12/06 16:12:30.308 2 1 (0) Connection error.
2012/12/06 16:12:30.323 2 1 (0) Cannot retrieve metadata.
2012/12/06 16:12:30.323 3 1 (0) Cause by java.io.IOException: WSDLException (at /definitions/types/xs:schema): faultCode=OTHER_ERROR: An error occurred trying to resolve schema referenced at 'http://localhost:13080/sc62server/PWS/Common.xsd', relative to 'http://localhost/sc62server/PWS/event/eventin.wsdl'.: Cannot retrieve the resource 'http://localhost:13080/sc62server/PWS/Common.xsd'
2012/12/06 16:12:30.339 4 1 (0) Cause by java.lang.RuntimeException: Cannot retrieve the resource 'http://localhost:13080/sc62server/PWS/Common.xsd'
2012/12/06 16:12:30.339 5 1 (0) Cause by java.io.IOException: Cannot retrieve the resource 'http://localhost:13080/sc62server/PWS/Common.xsd'
2012/12/06 16:12:30.354 6 1 (0) Cause by java.net.ConnectException: Connection timed out: connect
2012/12/06 16:12:30.354 1 1 (-53) Unable to open the 'ServiceCenter/Service Manager (localhost.13080)' connector.
2012/12/06 16:12:30.354 0 1 (-53) One or more connectors could not be opened. Unable to execute the scenario.
2012/12/06 16:12:30.370 0 4 Operation completed (RC=-53)

 

working scenario does not work for 2 days.

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Absent Member.. Absent Member..
Absent Member..

Re: Connection Test Connect-IT 9.30 with Service Manager 9.40 fails

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Hi,

 

CIT 9.30 is not compatible with SM 9.40. In fact SM 9.40 is not yet officially released. SM 9.31 is the most recent SM version.

 

You are saying that the scenario was working before. In result of what it stopped working? Have you done any changes?

 

When you configure the SM connector, do you get a successful result when you press the 'Test' button?

 

Did you configure a dedicated port on SM side for the integration?

-----
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Absent Member.. Absent Member..
Absent Member..

Re: Connection Test Connect-IT 9.30 with Service Manager 9.40 fails

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Hi,

 

CIT 9.30 is not compatible with SM 9.40. In fact SM 9.40 is not yet officially released. SM 9.31 is the most recent SM version.

 

You are saying that the scenario was working before. In result of what it stopped working? Have you done any changes?

 

When you configure the SM connector, do you get a successful result when you press the 'Test' button?

 

Did you configure a dedicated port on SM side for the integration?

-----
If you find this or other posts helpful, please do not forget to click the Kudo Star or to mark it as a Solution if you are the owner of the thread. Thanks 🙂

View solution in original post

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Absent Member.
Absent Member.

Re: Connection Test Connect-IT 9.30 with Service Manager 9.40 fails

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Hi,

 

Is the issue resolved, if not you can  check if the database connection is correct or not.

 

 

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Valued Contributor.
Valued Contributor.

Re: Connection Test Connect-IT 9.30 with Service Manager 9.40 fails

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Now i'm facing same error

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Knowledge Partner
Knowledge Partner

Re: Connection Test Connect-IT 9.30 with Service Manager 9.40 fails

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Just install a newer connect version, is it not possible?

Regards,
Breno Abreu

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