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Contacts are not populated from AD to HPSM

we have recently setup AD integrated with SM 9.40. Able to successfully login to HPSM connecting with AD user/password. Operator is getting created automatically using Template_selfservice tempalte while login with AD user authentication. But the issue is contacts are auto created.

Please guide.

LDAP parameters used in sm.ini are:

ldapserver1:devserver
ldapbinddn:CN=DEVusername,DC=xnet,
ldapbindpass:Password123
ldapdisable:0
ldapauthenticateonly
ldapnostrictlogin:1
ldaptimelimit:120
ldapsearchscope:1

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