I hope you are doing fine.
The Contract Management environment record defines options affecting basic Contract Management functionality for all users. HP Service Manager provides you with a default Contract Management environment record that you can modify for your system. The Contract Management environment record allows administrators to enable or disable access for all operators to Contract Management functionality with or without having a related Contract Management profile record. The Contract Management profile record specifies the activities or operations allowed for contracts such as adding, updating, canceling, or renewing contracts.
Instead, Service Contracts are financial agreements that describe which services are available, how services in a contract are to be rendered, and the financial impact when you use available services.
Administrative tasks include creating new contracts with the Contract wizard, assigning service level agreements to a department or company, editing the Service Contract Control record, defining response level objectives, and integrating a service level agreement with applications.
Andres Valverde Jimenez
HP Software Support
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