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Super Contributor.
Super Contributor.
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Copy Comments from Survey to Interaction.

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Hi all,

HP SM 9.41 P3

SO: Windows


I have the next problem.

I need to copy the field "comments" from SurveyInternal to an Interactión, when the radio button "Create a new complaint" is ON and the user saves the Survey.

What is the mechanism to edit/add this value to the new Interaction created?



Thanks a lot.

Regards.

Rodrigo

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Super Contributor.
Super Contributor.

Hi SurveyInternal is the table where the surveys stored.

I found a solution for my problem.

I created a new Survey library cloning the existing Survey_Internal.

I moddify the newSupportInteraction function to use more fields in the creation of a SD.

And last I changed the SurveyInternal.submit Process to point to my new function.

 

Regards.

Rodrigo

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Acclaimed Contributor.
Acclaimed Contributor.

What is it "SurveyInternal" ?

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Highlighted
Super Contributor.
Super Contributor.

Hi SurveyInternal is the table where the surveys stored.

I found a solution for my problem.

I created a new Survey library cloning the existing Survey_Internal.

I moddify the newSupportInteraction function to use more fields in the creation of a SD.

And last I changed the SurveyInternal.submit Process to point to my new function.

 

Regards.

Rodrigo

View solution in original post

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