Copy closure comment from incident to interaction
once we resolve the incidents, it will close automatically after 72 hours also the interaction. but my closure comment is not copying from incident to interaction.
it is just copying "auto closed by system"
can anyone suggest me how remove the line "auto close by system" and how to copy the comment from incident to interaction.
Re: Copy closure comment from incident to interaction
Please see John's last post from this thread, the same technique can be applied to post comments from IM to SD as well (IM post back link):
Not sure how the closure comment is generated in your environment (sound like a tailored text to me), but the one option could be table called "probcause". By choosing a cause code, it can also be used to set resolution.
Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish