Absent Member.. Madhu84 Absent Member..
Absent Member..
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Copy comments from quote to interaction.

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Hi experts,

 

We need to copy the last entered justification or comments fields when the quote is closed and the same has to be copied to solution field of Interaction , Kindyly suggest how could it be acheived.

 

 

Regards,

Gayathri.

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Absent Member.. Madhu84 Absent Member..
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Re: Copy comments from quote to interaction.

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Hi All,

 

Fixed using Javascript.

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Absent Member.. John Stagaman Absent Member..
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Re: Copy comments from quote to interaction.

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In the Service Desk Environment record, the post back links are listed which control which fields are copied back to an interaction at the escalated record closure:

 

You would need to add the fields to be copied back to the interaction to ocmq.incident.post.back (the example above is from 9.40 Codeless, which uses new request tables). 

In the link record, select the first line, then More Actions>Select Line to display the link line detail. Update this page with the items you want copied back to the interaction.

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Absent Member.. Madhu84 Absent Member..
Absent Member..

Re: Copy comments from quote to interaction.

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Hi John,

 

Thanks for your reply , my requirement is to copy only the last entered comment into the interaction solution box during closure , this field post all the contents in the comments field to solution field in interaction , we need to restrict it to post back only the comment that is entered during closure.

 

 

 

 

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Absent Member.. John Stagaman Absent Member..
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Re: Copy comments from quote to interaction.

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Yuo coudl use Interoperabilty (ioevents/ioactions) the same utility which copies visible to customer activity entries the fulfillment modules back to the interaction. 

 

There is a help topic in SM Help on interoperablity, but you could use the existing items as a model. 

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Absent Member.. Madhu84 Absent Member..
Absent Member..

Re: Copy comments from quote to interaction.

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Hi All,

 

Fixed using Javascript.

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