Create Contact from LDAP integration
I have a integration with LDAP in SM 9.52 in order to create operators in the moment when user logging into SM. The result is successful, I see in operators new OPERATOR created by LDAP integration.
But I need to create contact too, and use other fields to fill contact information like "EmployeeID" from Active Directory (see image).
I tried to set in LDAP Mapping into CONTACTS file like in OPERATOR file but I don't see any new contact created when I log in Service Manager.
*I'm not using ConnectIT
Re: Create Contact from LDAP integration
Have you in your script library library named SelfService ?
If yes then you just need make triggers for contacts table (before add)
Check there if operator table have no such record with name field = operator.id field in contacts table and start this:
lib.SelfService.createOperatorWizard(record, record.operator_id, 'Template_SelfService_new', true);