Highlighted
Trusted Contributor.
Trusted Contributor.
783 views

Create Contact from LDAP integration

Hello team,

I have a integration with LDAP in SM 9.52 in order to create operators in the moment when user logging into SM. The result is successful, I see in operators new OPERATOR created by LDAP integration.

But I need to create contact too, and use other fields to fill contact information like "EmployeeID" from Active Directory (see image).

I tried to set in LDAP Mapping into CONTACTS file like in OPERATOR file but I don't see any new contact created when I log in Service Manager.

*I'm not using ConnectIT

Tags (1)
0 Likes
3 Replies
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: Create Contact from LDAP integration

Have you in your script library library named SelfService ?

If yes then you just need make triggers for contacts table (before add)

Check there if operator table have no such record with name field = operator.id field in contacts table and start this:

lib.SelfService.createOperatorWizard(record, record.operator_id, 'Template_SelfService_new', true);
0 Likes
Highlighted
Trusted Contributor.
Trusted Contributor.

Re: Create Contact from LDAP integration

Thanks for reply,

I'm going to try this, I'll be back with the results. Thanks again.

 

0 Likes
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: Create Contact from LDAP integration

did you done it ?

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.