Super Contributor.. Super Contributor..
Super Contributor..

Create new user role


i am using HP serivce manager 9.32; i need to create new user role as described below:

1. incident analyst-1 : with no control on interactions : this role only see the interactions and can do any modification on the interactions

2. incicent analyst-2: this role will affected to specific operators and can see the interactions and update the interactions


can anyone help me ?


1 Reply
Absent Member.. Absent Member..
Absent Member..

Re: Create new user role

'Incident Analyst1' - you can use the OOB userrole 'user' for this, check the Service Profile & Interaction us 'View only' access.
You can use this & do required modifications for your other requirements too.

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