Highlighted
Super Contributor.. Super Contributor..
Super Contributor..
332 views

Create new user role

Hi,

i am using HP serivce manager 9.32; i need to create new user role as described below:

1. incident analyst-1 : with no control on interactions : this role only see the interactions and can do any modification on the interactions

2. incicent analyst-2: this role will affected to specific operators and can see the interactions and update the interactions

 

can anyone help me ?

regards.

0 Likes
1 Reply
Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: Create new user role

'Incident Analyst1' - you can use the OOB userrole 'user' for this, check the Service Profile & Interaction us 'View only' access.
You can use this & do required modifications for your other requirements too.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.