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Creating a new category in Request Fulfillment (HPSM 9.40)

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Hi guys,

I'm facing a strange "problem".

I'm trying to add a new category in Request Fulfilment->Configuration->Request Categories

The OOB categories are Generic Request and Order.

When I'm adding my new category "test1" i'm setting in to be active and i'm chosing a workflow.

Then when I go to Create New Request - it's not there.

Also I want to remove the Generic Request category. It is stated in the documentation that you are not allowed to delete OOB categories but I just try to deactive them with removing the Active thick. 

But again, when I deactivate the category (and all subcategories) and go to the Create New Request i still can see the Generic Request Category and all subcategories. 

None of my changes are reflected there.

Can someone suggest what i'm missing?

Thanks in advnace.

BR,

FG

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Re: Creating a new category in Request Fulfillment (HPSM 9.40)

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Under Request Fulfillment>Configuration>Request Model

Craete a new model

Call you new Category and subcategory here.

optional you can use Request Template here also...

if you want to add task/s here it it in via web interface...

finally Save it

now logoff and login 

try now

Create New Request

hope it is usefull 🙂

 

 

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: Creating a new category in Request Fulfillment (HPSM 9.40)

Jump to solution

Under Request Fulfillment>Configuration>Request Model

Craete a new model

Call you new Category and subcategory here.

optional you can use Request Template here also...

if you want to add task/s here it it in via web interface...

finally Save it

now logoff and login 

try now

Create New Request

hope it is usefull 🙂

 

 

View solution in original post

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Visitor.

Re: Creating a new category in Request Fulfillment (HPSM 9.40)

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@Fayaz_Ahmad, thanks for the clarification, mate! 

Worked as expected.

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