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Absent Member.
Absent Member.
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[Critical] Installation files of HP SM Patches and ODBC Driver

Dear experts,

Kindly note that our HP SM server has crashed and some files got corrupted.

We are trying to build a new server but we could not recover some of the installation files.

 

Can you guide us on how to get our installation files below, please?

-  ServiceCenter ODBC Driver

- We have installed SM 9.20 again but we need the patch that we had before the crash.

(Release 9.21.013 Build 013) (attached the screen shot from our server before the crash).

 

Appreciate your assistance regarding this urgent requirement as we need to restore our services urgently.

Thanks in advance and wish you a nice day.

 

Kind regards,

Nada

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7 Replies
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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: [Critical] Installation files of HP SM Patches and ODBC Driver

 Hello,

What do you mean by ServiceCenter ODBC driver? Those are MS drivers included in the windows installation

From SM9.20 to SM9.21 is a binary upgrade, you need to replace the content of the RUN folder with the newer version
You can download it from https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM1036626

However, please consider seriously to upgrade to the latest patch of 9.21

Regards,
   Iker

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Absent Member.
Absent Member.

Re: [Critical] Installation files of HP SM Patches and ODBC Driver

Thanks dear for your quick response.

I've tried to access the below link but got the error message (You don't have permission).

Any idea how to access this, please?

Thanks again.

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Absent Member.. Absent Member..
Absent Member..

Re: [Critical] Installation files of HP SM Patches and ODBC Driver

Hello Nada,

 

Do you have an active support agreement ID(SAID)? In case you do, you should be able to access the link provided by Iker with your login.

 

Thanks,

Andrey

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Absent Member.
Absent Member.

Re: [Critical] Installation files of HP SM Patches and ODBC Driver

Dear Andrey,

Unfortunately I don't have and that's why HP support has directed me to post in this thread.

Is there any solution for this?

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Absent Member.. Absent Member..
Absent Member..

Re: [Critical] Installation files of HP SM Patches and ODBC Driver

Hi Nada,

 

The solution would be to renew your SAID, as from what you are saying it has expired. Then you will be able to get assistance through the regular support routes and downlod the content you need.

 

Thank you,

Andrey

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Micro Focus Expert
Micro Focus Expert

Re: [Critical] Installation files of HP SM Patches and ODBC Driver

The ODBC Driver is a Microsoft Component. The  System DSN value, which the SM RTE uses to connect to the database, should still be there as an SM crash would not affect it. If you're not seeing the System DSN value, and this is a 64-bit server, then it is possible you're looking at the wrong ODBC application. On 64 bit Windows the C:\Windows\SysWOW64\odbcad32.exe is used. Check that one.  

Regarding the patch files. If you're unable to find the patch and you don't have a valid SAID then you won't be able to obtain it easily. As other posters have mentioned it would be important to renew your SAID to gain access to the latest patches.

 

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Absent Member.
Absent Member.

Re: [Critical] Installation files of HP SM Patches and ODBC Driver

Dear Brett,

Thank you for your response.

The driver that I am asking about is the ODBC driver that is related to the legacy, not the Windows driver.

Anyway, I was thankfully able to get the required file and installed the driver.

Thank you all for your responses and wish you all a nice day.

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