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Super Contributor.
Super Contributor.
106 views

Daily notification for interaction resolved

Hello Everyone,

 

I have SM 9.40 and requirement to generate daily notification when interaction have been resolved more than 1 days or 24 hours.

Kindly help me how can i achieve this requirement?

 

Best Regards,

Okik

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3 Replies
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Acclaimed Contributor.
Acclaimed Contributor.

Re: Daily notification for interaction resolved

You mean

1) duration from open to resolve more than 24 hour ?

2) notification send by email when such interaction was resolve ?

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Super Contributor.
Super Contributor.

Re: Daily notification for interaction resolved

Hi,

 

Thanks for the reply. Sorry for the confusion.

Recurring notification by email, I mean, a daily (one notification per day) reminder notification mail shall be sent to the user when interaction was resolved more than 24 hours.


Best Regards,

Okik

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Daily notification for interaction resolved

can you display what message get user in this case ?

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