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Absent Member.
Absent Member.
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Default the 3rd value from the list in Combo Box

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Hi,

 

   I am very much new to  HP Service Manager. I have just started with minor modifications.

  We have a combo box for Severity, it displays Severity 1, Severity 2, Severity 3 and Severity 4 in ess.SD.open form.

  Is is possible to default the 3rd value ( Severity 3) whenever  a new ess.SD.open form is opened for creating an interaction ?

 

Thanks a lot for your help

Unfirose

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Absent Member.
Absent Member.

Yes you can.

 

That will ensure that when ticket is initialised your value will be displayed.

 

If you have put true in add coulmn, your value will be saved once you press submit or save button


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav

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Absent Member.
Absent Member.
go to concerned FC with same name as form and here in calculation tab put as follow,
initial = true
calc : severity in $file="Severity 3"

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
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Absent Member.
Absent Member.

Hi,

 

You can add a condition in format control of ess.SD.open to ahcieve this.

 

In calculations,

 

under add column put true with condition as severity in $file="3"

 

This should serve your purpose. You can do this for any field name you want.


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav
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Absent Member.
Absent Member.
Hi Gaurav,

Looks like this is working. There is another column called "initial", should I put true for this column also ?

Thanks,
Unfirose
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Highlighted
Absent Member.
Absent Member.

Yes you can.

 

That will ensure that when ticket is initialised your value will be displayed.

 

If you have put true in add coulmn, your value will be saved once you press submit or save button


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav

View solution in original post

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Absent Member.
Absent Member.
Thanks a lot Gaurav...This really solved my issue.
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