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Super Contributor.
Super Contributor.
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Desctiption search in incidents\ineractions it doesn't work for Cyrillic only

Hi! 

HPSM 9.50 - desctiption search does not work. Not just find nothing, immediately writes that "no interaction found". I think he no starts a search

Maybe someone solved this problem?

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Knowledge Partner
Knowledge Partner

Re: Desctiption search in incidents\ineractions it doesn't work for Cyrillic only

What do you use to index them? Dit it ever worked?

Is it IR? if yes check if IR is running and if it's try to rebuild the IR (it might take a long time depending on the amount of records)

Regards,
Breno Abreu

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Super Contributor.
Super Contributor.

Re: Desctiption search in incidents\ineractions it doesn't work for Cyrillic only

Unfortunately, I do not know what IR is. Experimentally, I managed to find out that the search is conducted only by DEMO-interactions. Apparently, indexing is off. Please tell me how to turn it on.

search.png

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Knowledge Partner
Knowledge Partner

Re: Desctiption search in incidents\ineractions it doesn't work for Cyrillic only

Take a look at the manual (regardless your version.. it's more or less the same thing since, at least, version7): https://docs.microfocus.com/SM/9.60/Codeless/Content/database/tasks/start_ir_asynchronous_mode.htm

Regards,
Breno Abreu

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