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StevenB77 Super Contributor.
Super Contributor.
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Disable Smart Analytics Interface While Indexing...

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Good afternoon Service Manager Experts, 

I am in the process of implementing Smart Analytics in a production environment. Is there a way to disable Smart Search while the indexing process is working on the initial load of the customer's data into IDOL? I have reviewed the FAQ from 4/7/2017 and the closest thing that I have found is on page 36, "Question: How do I disable filters in context-aware search if the search is slow?"  The response was No. Based on this response I am concluding that there is no way to disable Smart Search GUI related to Smart Analytics while the index process is running in the background. 

I can hear my customers complaining that the search is not working as expected after go-live. 

Thanks in Advance, 

StevenB

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Micro Focus Expert
Micro Focus Expert

Re: Disable Smart Analytics Interface While Indexing...

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I think we might need to submit an enhancement request or - at least - get a developer to take a look. I am not seeing a method to temporarily disable smart search or an easy way to hide the smart search magnifying glass. I do see a few tickets where customers wanted something kind of similar such as have smart search enabled only in index.do and not for ess, but that seems to not be a something which is going to be implemented. 

If you have a valid support contract you can open a ticket so this scenario can be presented to R&D.

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quanta223 Super Contributor.
Super Contributor.

Re: Disable Smart Analytics Interface While Indexing...

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Hi Steven,

Which version are you in now? As I remember, in 9.4 there is one checkbox that helps you to enable / disable Smart Analytics, but in 9.5x, the option is the one-way function that cannot be reverted back

Regards,

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StevenB77 Super Contributor.
Super Contributor.

Re: Disable Smart Analytics Interface While Indexing...

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Thanks for the reply Quanta. We are on version 9.52. You are correct once you click the enable button there is no disable functionality. Would be nice to have this so that end users would not be confused as they may not find what they are looking for until the full indexing is complete. 

Thanks,

StevenB 

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Micro Focus Expert
Micro Focus Expert

Re: Disable Smart Analytics Interface While Indexing...

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How many records are you indexing? How long do you expect the full index to take? Indexing in 9.52 is faster than previous versions.

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StevenB77 Super Contributor.
Super Contributor.

Re: Disable Smart Analytics Interface While Indexing...

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Hi Brett, 

Thanks for responding...the entire system contains over 8 million records.

Thanks, 

StevenB

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Micro Focus Expert
Micro Focus Expert

Re: Disable Smart Analytics Interface While Indexing...

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I think we might need to submit an enhancement request or - at least - get a developer to take a look. I am not seeing a method to temporarily disable smart search or an easy way to hide the smart search magnifying glass. I do see a few tickets where customers wanted something kind of similar such as have smart search enabled only in index.do and not for ess, but that seems to not be a something which is going to be implemented. 

If you have a valid support contract you can open a ticket so this scenario can be presented to R&D.

StevenB77 Super Contributor.
Super Contributor.

Re: Disable Smart Analytics Interface While Indexing...

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I do. Thanks for the response Brett. 

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