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Super Contributor.. Super Contributor..
Super Contributor..
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Disable SmartEmail approval comment

We have been using SmartEmail for approvals for a while and it works ok.

But the extra step to add a comment and send the reply is somewhat cumbersome and I whould like to disable it.

E.g. the approver receives the SmartEmail approval email ==> she clicks the Approve button in the email ==> the approval is sent back to SM automatically (no comment needed from the approver).

Maybe it´s just a configuration?

 

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3 Replies
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Super Contributor.
Super Contributor.

Re: Disable SmartEmail approval comment

Hi review object of module.

For example.

Go to Object "incidents"

Go to approvals tabs.

false check record approvals.

Restar your system and testing.

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Disable SmartEmail approval comment

Hi Miguel,

Thank you for your reply,

The thing is I dont want to disable approval comments for all approvals for interactions. I just want to disable approval comments in SmartEmail.

Is that at all possible?

 

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Super Contributor.
Super Contributor.

Re: Disable SmartEmail approval comment

Hi, could you review, html email expression tab maybe you need custom expression in your html email.

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